Refund Policy

OLEBAND Return & Refund Policy
Last updated: January 1, 2026

Thank you for shopping at OLEBAND. We want you to love your purchase! If you're not completely satisfied, we're here to help.

30-Day Return Policy
You have 30 days from the date of delivery to return most items for a full refund or exchange.

To be eligible for a return:

Item must be unused, in original condition, and with all original tags and packaging.

You must provide proof of purchase (order number or receipt).

Note: Certain items cannot be returned, including:

Gift cards

Final sale or clearance items (marked clearly on product page)

Personal care items (if applicable)

How to Start a Return
Log in to your account or visit our Returns Portal at [oleband.com]

Enter your order number and email.

Select the item(s) you wish to return and choose a reason.

Print the prepaid return shipping label (or select your own shipping method).

You will receive a confirmation email once your return is registered.

Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection.

If approved:

Refunds will be processed to your original payment method within 5-10 business days.

Shipping costs are non-refundable, unless the return is due to our error (wrong item shipped, defective product).

Original shipping charges will be deducted if you choose a free shipping offer and return part of your order.

You can track your refund status in your OLEBAND account.

Exchanges
Want a different size, color, or item? The fastest way:

Return the original item for a refund (follow steps above).

Place a new order for the desired item.

This ensures you get what you want as quickly as possible. If you need help, contact us.

Damaged, Defective, or Wrong Item
We're sorry if this happens! Please contact us immediately at support@oleband.com within 7 days of delivery with:

Your order number

Photo of the damaged/defective item or incorrect product received

Brief description

We'll make it right—either a replacement or full refund including shipping costs.

Return Shipping
Domestic returns: We provide a prepaid shipping label. The cost will be deducted from your refund (unless return is due to our error).

International returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

Important: Items returned without prior authorization may not be eligible for refund.

Contact Us
Questions about returns? We're here to help!

Email: zupei@oleband.com

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This policy is designed to be clear and fair to your customers while protecting your business.